Select patients across any range of recall data using EMIS
PatientChase is a product that is and always has been wholly owned and developed by General
Practice Software Solutions (GPSS) Ltd.
Your privacy is very important to us. Please read below to see how GPSS handles information.
We will take appropriate technical and organisational measures to safeguard your personal information. In this Policy we will:
Using our Services means:
When do we collect personal information about you?
What kinds of personal information about you do we process?
We collect the following:
And the following if you have an account with us:
Advance Notice about opting out of Marketing:
You can do this via the unsubscribe link at the bottom of a marketing email, or emailing
Why do we collect your personal information?
To give our customers the best customer experience possible, we need to understand our customers
and their profiles. This can be achieved by collecting data and combining the data from you.
We use the data to be able to offer you promotions, products and services of relevance.
As part of our legitimate interest in understanding our customers and providing the highest levels of
service, the data privacy law allows this.
Again, you can opt out at any time. If you do choose not to share your personal data with us, or refuse
certain contact permissions, we might not be able to provide some services you’ve asked for.
Example: Email Marketing. Not receiving emails on current promotions.
When do we use your personal data?
We use your personal data, for the following purposes:
Select patients across any range of recall data using EMIS
Connect with patients via letters, texts, prescription labels or emails
Automatically record viewable attachments in EMIS
PatientChase saves practises over £1 per pateint each year.
We rely on the following legal grounds to use your personal data:
1. Where it is needed to provide you with our products or services such as:
a) Assessing a request for our Services, including to consider whether or not to offer you our
Services, the price, the payment methods available and the conditions to attach
b) Managing our Services to you, or a request for our Services
c) Updating your records, to contact you about your account
d) Sharing your personal information with our business partner EMIS when you request our Services
to help manage your order.
e) All stages and activities relevant to managing our Services including enquiry, application,
administration and management of accounts, quotes, free trial requests.
2. Whereit is in our legitimate interests to do so, such as:
a) Managing our Services relating to that, updating your records, tracing your whereabouts to
contact you about your account and doing this for seeking payments (where appropriate)
b) To perform and/or test the performance of our Services and internal processes
c) To follow guidance and recommended best practice of government and regulatory bodies
d) For management and audit of our business operations including accounting
e) To carry out monitoring and to keep records of our communications with you and our staff
f) To administer our good governance requirements, such as internal reporting and compliance
obligations or administration required for auditing purposes
g) For market research and analysis and developing statistics
3. To comply with ourlegal obligations
When do we share your personal information with other organisations?
We may share information with the following third parties for the purposes listed above:
We use reasonable organizational, technical and administrative measures to protect your personal
information within our organisation and we regularly audit our system for vulnerabilities. However, we
cannot ensure or warrant the security of the information you transmit to us given that the internet is
not a guaranteed secure environment. Emails sent via the website may not be encrypted, and we
therefore advise you not to include any confidential information in your emails to us.
What are your rights under data protection laws?
Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all
What should you do if your personal information changes?
We want to make sure that the personal data we hold about you is accurate and up to date and so if
any of the details are incorrect you should tell us (via phone, email or ‘Send Us a Message’ form on
our website) so that we can update our records.
Contact information and where to send questions
If you have questions about our Policy, how we process your personal information, or would like us to
correct your personal information, feel free to contact us at:
0845 402 5161
The most useful and user friendly software that I have encountered in over 30 years of working with management systems.Cheryl Barton, Data Manager – Bramblys Grange Medical Practice, Hampshire
I am so glad that we as a practice have purchased PatientChase – it has completely revamped our recall system, has been invaluable during flu recall season and more importantly shows us where the ‘holes’ are when we get to near the end of the QoF year. Many thanks!Jackie Hogg, Clinical Data Manager – The Baffins Surgery, Portsmouth
PatientChase is an excellent product of which I think as soon as you purchase it you will ask yourself ‘how ever did I cope without it?!Rachel Mardlin, Health Informatics Facilitator – Sheffield University Health
This product will make my QOF staff member’s job so much simpler and is a quarter of a QOF point for meGP, Newcastle
This is exactly what we’ve been looking forPM, Cambridge
PatientChase is extremely user friendly and the support provided by PatientChase has been excellentPractice Administrator, Otley
By using PatientChase, what would normally have taken half a day has just taken 10 minutes!GP QOF Lead, North Wales
We use PatientChase and find it invaluable, it saves a lot of time and helps us organise our work effectivelySue Careswell, Leckhampton Surgery
As a practice we have relied upon PatientChase to streamline our patient recall system for several years now. I consider this an essential toolKaren Walsh, Chilcote Surgery