27th Mar 2017
If your IT support is replacing your PC or carrying out major work on it, please note the following to ensure that PatientChase can be reinstalled with all your current settings.
This will save you a lot of of time.
Your IT support needs to ensure that the entire Patientchaseweb folder is restored/copied over onto the PC after they have conducted their work. This folder stores all your searches and other settings.
Please instruct them to locate this in the first instance in C drive>Programdata>Patientchaseweb. If the Patientchaseweb folder is nor located here, then they should look to find it directly off the C drive.
Once the Patientchaseweb folder has been copied over to the rebuilt/new computer, please contact us and we will quickly reinstall PatientChase with all your settings intact.